Operations and IT Manager

Job Description

Key Responsibilities

• Lead the Technology and Information Operations team. technology implementation for the MVNO Operation.
  Manages the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions.
• Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.
• Plans and manages the integration support of new technologies, performance and reliability.
  Defines and negotiates service level agreements.
• Oversees and coordinates the daily activities of the operations center.
• Performs a coordination role with enterprise management, vendors and customers.
• Managed Service Process establishment, Transition & Transformation

Required Skills and Experience

• Minimum of Bachelor’s Degree qualified in Technology, Computer Science, Telecom Engineering, or similar relevant field.
• 10-15 years of experience in a senior management position, specifically related to Network or IT Operations in a telecommunication service provider.
• Strong domain experience with industry-standard operations frameworks (eTOM, MOF as an example).
  Strong experience with operations planning and design, systems implementation and integration, performance and reliability management, quality management, SLA management, service management, and vendor management.
• Solid experience leading engineering and operational teams in a high-pressure environment.

Salary
N600,000 – N800,000 monthly.
Application Closing Date
19th September, 2023.