Client Accounts Manager
Job Description
WHAT YOU WILL BE DOING:
- Manage, supervise and coordinate day to day activities with respect to client’s operations and issue resolution
- Engage client’s stakeholders frequently to ensure they are happy and they derive maximum satisfaction.
- Manage stakeholders’ expectations by identifying what needs to be done and take action to avoid unnecessary escalation.
- Establish, develop and maintain positive business – client work relationships.
- Analyze business requirements and communicate such clearly to the team
- Plan and manage customer deliverable inline with standard Project Management Principles
- Get sign offs for job completion and invoicing for completed deliveries
- Develop new business from existing clients and actively seek new sales opportunities
- Liaise with internal stakeholders and communicate the appropriate feedback to client’s stakeholders.
- Motivated to meet set revenue targets within the client’s organization
- Any other responsibilities as assigned by Line Manager
WHAT YOU WILL BE NEEDING:
- Bachelor’s/Master’s Degree in Computer Science or related field
- 4 – 5 years’ experience as an account manager or a Project Manager.
- Good Knowledge of Agile Project Management Methodology
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Excellent mentoring, coaching and people management skills
- Good verbal and written communication skills
- Self-driven, decisive and dogged
- Understand technology and market trends and future best practice in cash management solutions to meet business needs
- Be well versed on industry trend, competition and how they affect company’s business
- Ability to speak with confidence about price of product; abreast of negotiation skills and confidence to apply them; apply indirect strategies and trade-offs; ability to sway and influence
- Understanding company’s strengths and weaknesses as compared to competitors; understand industry and market trends affecting the company’s competitiveness; has a good understanding of competitive products and services within the marketplace
- Willing to make decisions in difficult or ambiguous situations
- Experience managing a telco related project
- Good verbal and written communication skills
- Willing to make decisions in difficult or ambiguous situations
- Excellent analytical skills
- Business Acumen skills
- Self-driven, decisive and energetic
- Good documentation skills
- Excellence driven
- Strong ownership mind-set
- Impeccable integrity
WHAT YOU WILL BE GETTING:
- Competitive Compensation
- Laptop for work
- Health Insurance
- Employers pension contribution
- Flexible and remote work culture
- Work with really smart people
